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PAS-BCP

Business Continuity & Operational Resilience

Supports the continuity of critical processes through alternate operating paths, incident management, recovery and escalation when systems or channels fail.

The Continuity Lifecycle

People, process, technology and governance — not just technical disaster recovery.

  1. Normal

    Critical processes run their usual path, each tied to an owner and a pre-defined impact level.

  2. Disruption Detected

    A system stops, a channel drops, an integration fails, or an incident occurs — and it is detected immediately.

  3. Impact Assessed

    What is affected, its criticality, and who owns the response are identified automatically.

  4. Continuity Plan Activated

    A human decision formally activates the plan; crisis tasks open and are assigned.

  5. Alternate Operating Path

    An alternate channel or path keeps the service running — including offline or queued work where technically applicable.

  6. Service Maintained / Recovering

    A management command view shows the live status of every affected process.

  7. Primary Service Restored

    Return to the primary path against the approved SLA / RTO where applicable.

  8. Reconciliation

    Reconciling what happened on the alternate path against the primary record.

  9. Post-Incident Review

    A formal review of the response, with the relevant stakeholders, producing documented recommendations.

  10. Audit

    Every step from incident to restoration is retained in a complete audit trail.

A conceptual model of the lifecycle — not a claim of 100% uptime or zero downtime.

THE CHALLENGE

A critical operation should not stop because a single system or channel becomes unavailable.

CURRENT OPERATING STATE

  • Reliance on a single channel or system with no defined alternative
  • No clear path to identify which critical process an incident affects
  • Response depends on individual initiative, not a defined procedure

WHAT CHANGES

  • A register of critical processes with an impact classification for each
  • Based on available monitoring sources and integrations, the system can identify affected processes, the response owner, and the alternate path.
  • An alternate operating path keeps the service running or recovering instead of stopping entirely

THE DIGITAL JOURNEY

  1. 01Normal
  2. 02Disruption detected
  3. 03Impact assessed
  4. 04Continuity plan activated
  5. 05Alternate operating path
  6. 06Service maintained / recovering
  7. 07Primary service restored
  8. 08Reconciliation
  9. 09Post-incident review
  10. 10Audit

AUTOMATION

  • Incident detection and impact classification, based on available monitoring sources and integrations
  • Automatic escalation per the approved response matrix
  • Recovery checklist generated automatically once the plan is activated

GOVERNANCE

  • Every critical process is tied to an owner, an impact level, and a pre-approved alternate path
  • Exception governance: any deviation from the approved response matrix requires documented approval
  • Every incident and response action is recorded in a complete audit trail — with no 100%-uptime or zero-downtime claim absent actual engineering evidence

EXCEPTIONS

  • An incident beyond the approved response matrix escalates immediately to the relevant management

MANAGEMENT VISIBILITY

  • The real-time status of every critical process during an incident
  • Actual recovery time against target

HUMAN DECISIONS

  • The decision to formally activate the continuity plan
  • Judgment on non-standard recovery decisions

Let the system handle repetitive work. Let people focus on the work that requires people.

RELATED PAS CAPABILITIES

Operations ManagerSmart Workflow

The PAS team can provide the appropriate material on request.

THE NEXT STEP

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