01 · The problem
One process, scattered across many places.
A request that crosses several departments: it arrives by email, is tracked in spreadsheets, its documents travel as attachments — and nobody knows where it stopped.
What does this mean?
- No clear owner for each stage, and no declared deadline.
- Decisions leave no trace anyone can review.
- Management learns about delays after they happen.
Relevant to:
- Manager
- Operations Employee
- Compliance