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PAS-FEEGOV

Fees & Tariff Governance

Detects fee variance and opens the task before a complaint arrives.

THE CHALLENGE

The applied fee differs from the approved fee, and the gap surfaces only via complaint or audit.

CURRENT OPERATING STATE

  • Tariff data is spread across multiple files
  • Checks are performed manually on samples

WHAT CHANGES

  • Every transaction can be checked, rather than only a sample
  • A variance opens a task automatically

THE DIGITAL JOURNEY

  1. 01Approved tariff
  2. 02Applied fee
  3. 03Variance detection
  4. 04Task opened
  5. 05Documented correction

AUTOMATION

  • Continuous reconciliation
  • Immediate alert on deviation

GOVERNANCE

  • No tariff change without appropriate authority
  • A complete audit trail for every correction

EXCEPTIONS

  • A pricing exception needs documented approval

MANAGEMENT VISIBILITY

  • Variance volume
  • Where variances recur

HUMAN DECISIONS

  • Deciding whether to refund or settle

Let the system handle repetitive work. Let people focus on the work that requires people.

RELATED PAS CAPABILITIES

Operations ManagerSmart WorkflowIntelligent Process Design

The PAS team can provide the appropriate material on request.

THE NEXT STEP

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