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PAS-DBT

Digital Bank Transformation

An integrated digital banking operating model — not a digital front end over manual operations.

THE CHALLENGE

Channels were digitized while the back office stayed manual, so the speed is only apparent.

CURRENT OPERATING STATE

  • A digital interface over a paper-based process
  • Disconnected systems

WHAT CHANGES

  • Digitization starts in operations, not at the interface
  • Governance is embedded in the operating model

THE DIGITAL JOURNEY

  1. 01Assess the current model
  2. 02Design the target model
  3. 03Digitize the back office
  4. 04Embedded governance
  5. 05Continuous measurement

AUTOMATION

  • Systems are integrated instead of transferring data manually

GOVERNANCE

  • Controls are applied across every channel

EXCEPTIONS

  • An alternate path is defined for each service

MANAGEMENT VISIBILITY

  • Actual performance by service

HUMAN DECISIONS

  • Transformation priorities

Let the system handle repetitive work. Let people focus on the work that requires people.

RELATED PAS CAPABILITIES

Smart WorkflowOperations ManagerIntelligent Process Design

The PAS team can provide the appropriate material on request.

THE NEXT STEP

Would you like to explore this solution in more depth?

Would you like to see the model for integrated digital banking operations?